No, we do not offer an installation service, However, we have a dedicated Technical and after sales team that will be able to assist with any questions regarding the installation on our products. They can be contacted on 01452 317890.

When the order was placed, an order confirmation will have been sent to the email address on your account. Please check this confirmation which will advise you of any out of stock items or delay to your order. If you have not received this confirmation, please contact the sales team on 01452 317800 and we can check on the order for you and ensure we have the correct contact details on the system for you.

Please check the delivery note as this will advise if there is any of your order outstanding on back order. If there is nothing on the delivery note, please contact the sales team on 01452 317800 and we can investigate further.

There is no carriage charge and no minimum order value for delivery to your account address. Delivery for direct to site is an additional £48 excluding VAT. For international delivery, please contact sales@eastbrookco.com with the address for delivery and items required, and we can give you a personalised cost and delivery time.

Our delivery times are Monday – Friday, between the hours of 7:00 – 17:30.

Our drivers have been trained to safely unload goods from the vehicle, however, all of our deliveries are currently contactless. We do not provide an installation service.

Please advise the team when placing the order of any issues with delivery. If you would like to nominate a neighbour or safe place for the goods to be delivered, we can make these requests available for the driver before delivery.

Yes, you can change the delivery date of your order up to 16:30 the day before despatch. Please either ring the sales team on 01452 317800 to amend or email sales@eastbrookco.com.

You can pay using any debit or credit card except for Amex.

Please check with your bank and try again. Please note that the card you are purchasing your order with must be registered to the same billing address as the billing address on your order.

Placing an order is quick and easy. Simply browse the products you're interested in on our website, add the products to your basket, then proceed to the checkout and payment pages to complete your order.

Once the delivery has been completed, we will arrange to email you an invoice.

All products in our web shop exclude VAT. VAT is added to all products at checkout.

Once your return has been collected and processed the credit will be raised with 48 hours. If you still are yet to receive your credit please contact the accounts team on 01452 327 825.

Please visit this link and fill out the form. Your details will be sent to the relevant person(s) who will create your account within 48 hours.

You will then recieve an email with details of how to login.

Please Note: Sometimes your email containing your login details may fall into your spam / junk folders, please ensure you check these. Thank you.

It can take up to 48 hours for your account to be activated, so please first allow for this time to pass.

If, after the 48 hours, you still haven't recieved a login please first check your spam / junk folders in your email inbox.

If you still do not have your details after following the above, please email websupport@eastbrookco.com explaining your issue. Thank you.

SD stands for 'Supplementary Duty' and is just another word for the VAT applied to your order.

Whilst we make every attempt to display compatible products, sometimes it is not possible. However, on the majority of our products there is a 'Frequently Bought With' section just below the product images which house compatible products.

Beaufort baths is the culmination of years of development and research, 25 years of market expertise and a major investment in the very latest technology. To bring our customers a collection of the very best UK manufactured baths.

31 designs, over 250 different models, more than 20 different sizes, a comprehensive stocked and bespoke whirlpool bath offering and multiple colour options available in bath grips, taps and bath waste and overflows; Beaufort baths is one of the most comprehensive bath collections available anywhere to give our customers a wealth of options deciding upon their perfect bath.

You can bring up specific information by entering the product code of the item(s) into the search bar on the website. If there is no information available, please call or email sales@eastbrookco.com advising product code and what information you require, and we will respond with the relevant information.

Please email sales@eastbrookco.com with the address for delivery and items required and we can give you a personalised cost and delivery time.

Our new showroom is now open! It is open Monday-Friday, 9am-4pm and is by appointment only. To book an appointment, please email sales@eastbrookco.com and they will be able to discuss availability.

Yes, you can modify your order up until 16:30 on the day before it is due to despatch. You can do this by either contacting the team on 01452 317800 or email through to sales@eastbrookco.com.

Could be that the item(s) is currently out of stock. You can check the stock status of a product by visiting the product page of the item on the website. If the item is out of stock but you would like to place it on back order, please place the order online, and then contact the team on 01452 317800 or sales@eastbrookco.com to add the item(s) to your order. Please advise whether you would like the order to be sent complete when all of the goods are in stock or split with the out of stock item(s) remaining on back order.

Please call our technical aftersales team on 01452 317890 or email technical@eastbrookco.com.

That's right. If you want to calculate the outputs in various Delta T's, please download our Correction Factors document from here.

Estimated delivery dates are always given when possible on the items product page. You will find the ETA with the products price information to the right of the image. If the item does not have an ETA date, we will not be able to provide one at present unfortunately.

Yes, you can download your complementary PDF catalogue on our brochure page here or order your complementary physical catalogue. Order today to read about our amazing product ranges and competitive pricing.

If you have parts missing from your order, please either call the team on 01452 317800 or email to sales@eastbrookco.com and we can investigate whether we have spare parts available to send out to you or if we need to collect the item and send you a new one. Please ensure you have your full order details and/or product code to hand when contacting us.

In the unlikely event of a faulty product, please report this through to our technical and aftersales team via email to technical@eastbrookco.com with photos of the fault if possible, along with your original order details.

We have several channels of contact depending on your query.

For sales and general queries, please call 01452 317800, option 1 or email sales@eastbrookco.com

For technical and aftersales queries, please call 01452 317890 or email technical@eastbrookco.com.

For returns, please call 01452 317800, option 3 or email collections@eastbrookco.com.

For accounts, please call 01452 317800, option 2 or email accounts@eastbrookco.com.

For direct to site deliveries, please email home-site@eastbrookco.com.

To check stock, please visit the items product page on the website.

Please call our technical aftersales team on 01452 317890 or email technical@eastbrookco.com.

Details on our returns policy can be found here.

You can cancel your order up until 16:30 the day before the order is due to despatch by calling the team on 01452 317800 or email to sales@eastbrookco.com. If the order has already despatched, you can refuse the items when the delivery arrives and then we will cancel the order down when we get them back in our warehouse. If you have received the order and would like to return any of the goods, please refer to our returns policy.

In the unlikely event of receiving an order damaged, you can refuse delivery with the driver and then we will arrange for a replacement to be sent out when the goods have returned to the warehouse. Alternatively, you can contact the team on 01452 317800 or email to collections@eastbrookco.com, including photos if you can, and detail your original order details and we will arrange to collect the damaged goods and for a replacement to be sent out.

Please refer to our returns policy.

If you receive an incorrect item, please advise us as soon as possible and we will rectify the problem. Please contact the team on 01452 317800 or email to collections@eastbrookco.com.

You can exchange an item, depending on how long you have had the item. It would also be subject to a re-stocking fee. Please refer to our returns policy for further information.

Once we have received the items you have returned, we will issue you with a credit providing the return meets the terms and conditions with the policy.

Once the goods have been picked up by our driver, the return will be processed usually within 48 hours.

Our returns policy can be found here. Alternatively, please email our customer services team at collections@eastbrookco.com or call 01452 317 602 with any further questions you may have.